The admissions process begins in earnest whilst we are on the phone to the client, or his or her representative, discussing the nature of the problem and treatment required. We will guide the client or representative sensitively through a number of different questions, the answers to which will enable us to fill in the relevant paperwork to admit you to our centre. Once we have the information needed to admit the client and provide a firm arrival date, we will give you a check list of things you’ll need to bring with you and know about our facility before you arrive. The information we’ll need from you includes:
On arrival you will receive a full medical examination. This will be done in complete privacy with our medical professionals and will help us determine your physical health with a view to treating anything that requires treatment.
What happens when I arrive at the centre?
On arrival will need to check your paperwork. You’ll be shown to your room and introduced to our staff. We advise clients to spend their first day at the centre relaxing and getting used to their surroundings. There will be people on hand to speak to you, as much or as little as you’d like.
Do I have to give you all my details over the phone?
There are some details we will need over the phone in order to admit you.
Whether you’re making that call for yourself, or on behalf of somebody else, we will be able to provide all the help you need.